GDS offers comprehensive support for all our clients. With over 15 years’ experience in lighting, our engineers and support technicians are on hand to support our clients, including those using our legacy products (we retain spare parts for our existing and most of our legacy products to resolve your issues as quickly as possible).
Our Service Plus contract provides guaranteed support tailored to the needs of each site, providing 1-2 days annual maintenance and fast on-site response time. Service Plus contracts give you all this service for a single fixed price, over a 1-3 year contract.
Our support services are easily accessible through our online ticketing system (through which we will always keep you up to date on any repairs or shipping) or we are available over the phone. Through our phone support, we can give you expert advice on any changes you want to make on your site, even outside of warranty, and at no additional cost!
Should any products fail outside of your warranty, you can always send them to us for assessment and we will provide you with a free quote for them being fixed.